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The Loyalty Argument in 2027: Six Named Voices on AI and Data

October 5, 2026• Category: Blog • Enterprise Solutions

Loyalty in 2027: six named voices on what first-party data and AI change for retention budgets, and what they do not. Antavo, Deloitte, Gartner, Sharp....

AI Customer Service: What Klarna’s Round Trip Actually Cost

September 27, 2026• Category: Advanced Solutions • Blog • Enterprise Solutions

Klarna's AI customer service arc, read against its own filings: 853 agents' work, $58m saved, support costs up 19% anyway. What a buyer takes from it....

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